Privacy Policy

Last updated: September 2026

Avencha ("we", "our", or "us") values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use the Avencha mobile application.

Information We Collect

Account Information

When you create an account in Avencha, we may collect:

• Name
• Email address
• Account credentials
• User profile information

This information is used to create and manage your account and allow you to access features within the app.

Location Data

Avencha displays map locations and step-by-step directions as part of gameplay. To do this, the app may convert location names and addresses into map coordinates (geocoding) and can open your device's external maps application to provide directions to a destination.

Location information may be used to:

• Show map locations
• Guide users through map steps
• Provide directions to points of interest via your device's maps application

The app does not continuously track your device's precise GPS location in the background. If a feature requires access to your device location, you will be asked for permission, and you can disable location permissions at any time through your device settings.

Usage and Technical Data

Avencha does not include third-party analytics, advertising, or crash-reporting software, and we do not track your activity across other apps or websites.

When the app communicates with our backend provider (Supabase) to sign you in, load experiences, or record a purchase, standard technical information necessary to deliver those requests — such as your IP address and basic device/connection information — may be processed by that provider as part of providing the service. We use this only to operate, secure, and troubleshoot the app.

Purchases

Avencha offers paid real-world experiences that can be purchased within the app. Payments are processed securely by our third-party payment provider, Stripe.

When you make a purchase, your payment details are collected and processed directly by Stripe in accordance with their privacy policy. We do not collect or store your full payment card details on our own systems. We retain a record of your purchases (such as the experience purchased, amount, and date) to provide access to what you have bought and for support and accounting purposes. If you delete your account, these records are anonymised rather than deleted, as described under "Data Retention" below.

Third-Party Services

Avencha uses trusted third-party services that may collect information according to their own privacy policies.

These services include:

• Supabase (authentication, database, and backend services)
• Stripe (payment processing)
• Platform services provided by Apple and Google (app distribution and device services)

These providers process the information described in this policy on our behalf, and only as needed to deliver their part of the service (for example, authenticating your account or processing a payment), in accordance with their own privacy policies.

How We Use Your Information

The information we collect may be used to:

• Provide and maintain the app
• Show maps and provide directions to experience locations
• Authenticate users and manage accounts
• Process purchases
• Improve features and performance
• Detect and prevent fraud or misuse

Data Security

We take reasonable administrative and technical measures to protect your personal information.

However, no system of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as necessary to provide our services and comply with legal obligations.

You can delete your account and personal data at any time from within the app (see "Account Deletion" below). When you do, records of past purchases are not deleted outright but are anonymised — the link to your identity (such as your user account reference) is removed — and retained only in aggregate, non-identifying form (for example, which experience was purchased, the amount, and the date) for our internal business records and analytics. Anonymised data cannot be traced back to you.

Account Deletion

You can permanently delete your account at any time directly within the app by going to Account Settings → Delete Account and confirming the deletion.

Account deletion is immediate and permanent. When you delete your account, your account and its associated personal data are permanently removed from our systems and cannot be recovered. Records of past purchases are anonymised — disassociated from your identity — and retained only in aggregate, non-identifying form for our internal business records and analytics, as described under "Data Retention" above. We may also retain limited information where required to comply with legal obligations.

If you are unable to access the app, you may also request deletion by contacting us using the details below.

Children's Privacy

Avencha is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will delete it promptly.

Your Privacy Rights

Depending on your location, you may have rights regarding your personal data, including the ability to:

• Request access to personal information
• Request correction of inaccurate data
• Request deletion of your information

Requests can be made using the contact details below.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: support@avencha.com.au